Product Descriptions

We have taken reasonable care to describe and show products as accurately as possible.

Despite this, products may vary from their descriptions or from the image shown.

If there is anything that you do not understand, or if you wish to obtain further information about any of the products on offer, email seasonsoftheglens@gmail.com

The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout.

 

How to order

You can order securely via our website or alternatively orders can be placed by telephone.

 

Telephone Ordering

You can call us on 07723622008.

We are available to take your call from 10am to 5pm Monday to Friday.

During the Holiday Periods or Leave Periods period opening hours may vary.

 

If you have any questions, you can email us on seasonsoftheglens@gmail.com and we will respond promptly.

 

Payment options

We accept major credit cards and debit cards including:
Visa, MasterCard, American Express, Delta, Maestro (Switch) Solo & Paypal.

All prices are quoted in GBP £ Sterling
All goods will be dispatched upon full payment being accepted. All goods will remain property of Seasons of the Glens until then.

 

Delivery information

We deliver to the United Kingdom & Ireland, USA, Canada & Australia.

 

Deliveries are made during normal working hours Monday to Friday. Orders placed on Friday will be unable to be dispatched until Monday.

All address information must be accurate including the postcode where appropriate, and the recipient’s telephone number

 

Depending on the recipient address deliveries may be made by courier or delivered by ourselves.  

 

Cost of Delivery

 

Free Local Pick Up

Local pick up is available from our store in Ballycastle and Limavady.  It may take 1-2 working days to prepare your order. We will contact you to arrange pick up at the date/time and location that suits you

 

UK

Orders below £20 - Shipping is £3.95

Orders Over £20 - Shipping is £5.95

Orders over £50 – Shipping is Free

Free UK Delivery when you spend over £50 – added automatically at checkout.

 

International

Orders below £20 - Shipping is £9.99

Orders Over £20 - Shipping is £19.99

Special Arrangements

If you have any special delivery arrangements or special requests please contact us at seasonsoftheglens@gmail.com to discuss before placing your order.

 

 

Returns & Refunds

 

Damaged Goods
We are dedicated in ensuring all our gifts arrive with you in perfect condition. In the rare event of a gift being damaged, please contact us within 3 days by telephone, or email us at seasonsoftheglens@gmail.com.  You will be required to return your item to us to ensure you receive a refund.

 

Unwanted/Unsuitable Goods
Unwanted or unsuitable goods can be returned within 7 working days of receipt, as long as the goods are in perfect condition, and the packaging remains in an “as new” state. Both the despatch and return costs will be the customer’s responsibility, and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

 

We recommend using a reliable insured courier, or registered post, to return the item. In accordance with the European Directive on Distance Selling, perishable goods or customised goods made according to custom specifications may not be returned.


Please contact us by telephone, or email us at seasonsoftheglens@gmail.com to let us know that you would like to return an item. All returns must be packaged to prevent damage. After we have received the goods, a refund will be made, this refund excludes the cost of delivery.  This returns policy is in accordance with the European Directive on Distance Selling (Directive 97/7/EC.) These terms do not affect your statutory rights.

 

Refunds for Goods Returned to Sender
We reserve the right to refund up to 50% of the original order value in the event of non delivery due to the following reasons:
In the event of a parcel being returned to us we will refund the cost of your order minus the shipping costs.

If an error has been made or an incomplete address has been given, the cost of shipping together with the same cost for return of the parcel back to us, and possibly further restocking charges will be deducted from the total value of your order.

We reserve the right to make a charge of a minimum of 50% of the original order for re-directing or re-sending the order.

 

Any other questions?

Please do not hesitate to contact us by email seasonsoftheglens@gmail.com or telephone 07723622008 if you have any other questions regarding our products or deliveries.  

Nothing in this policy affects your statutory rights

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Our rights

We reserve the right to:

  • modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

  • change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Third party links

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is”and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

  • any loss of goodwill or reputation; or

  • any special or indirect losses

suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Dobbies and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Law

The Conditions shall be governed by and construed in accordance with the laws of Northern Ireland and you irrevocably submit to the exclusive jurisdiction of the courts of NI.